Upasana Transport Bus Booking

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Excellent.

Most importantly, the bus was running on time. And the journey was smooth.

Overall good and comfortable journey.

It was an extremely disappointing experience and not worth the fare charged. I was extremely disappointed with the overall service provided by this bus operator. Despite charging XXXX for the Berhampur to Siliguri journey of approximately 450 km, the quality of service was nowhere near what a passenger should reasonably expect at this price. First, there was poor staff behavior and training. The staff members did not appear to be properly trained or professional. Their passenger handling and service standards needed significant improvement. Second, there was extremely poor hygiene and cleanliness. The cleanliness inside the bus was unacceptable. Shoes and footwear were placed on the overhead racks above passenger seats, which was unhygienic and completely inappropriate. The bus did not appear to be properly cleaned or maintained. Basic hygiene standards were clearly lacking. Third, there was irresponsible luggage management. I placed my bag in the luggage compartment, but the staff neither attached a luggage identification tag nor provided any luggage receipt or token. This was a serious concern because passengers should have a proper system to identify and claim their belongings safely. Fourth, it was overpriced compared to the service provided. The fare of XXXX was simply not justified by the quality of service. I regularly travelled on different routes and had experienced much better services at comparable or even lower prices. For example, another travel operator charged approximately XXXX for a similar distance of around 450 km and provided significantly better service, cleanliness, and overall passenger comfort. Similarly, during my Kolkata to Siliguri journey of approximately 700 km, another operator charged around XXXX and provided a much better overall experience in terms of service quality, hygiene, food, and passenger facilities. My concern was that if an operator charged a premium fare, passengers naturally expected better facilities, professional staff, proper hygiene, responsible luggage handling, and quality service. Unfortunately, this operator failed to meet even basic expectations. My final verdict was that the service did not justify the XXXX fare. Charging premium prices while compromising on basic cleanliness, staff professionalism, and passenger safety was unacceptable. I strongly recommended that the management take immediate action to improve service quality, staff training, hygiene standards, and luggage management. I would not recommend this bus service unless substantial improvements were made. It was a very disappointing experience and extremely poor value for money

Charging point too loose. Could not charge.

Ac does not have consistency. Asked the contractor to turn off the side profile but did not respond to anything. Suspension system of this bus is very bad.

I always prefer Upasana bus than others. Totally safe for women. All service are excellent.

Ok.

Bus services are good.