Yogi Travels Bus Booking

I had a very disappointing experience. The bus was changed at Barmer, and the second bus provided was in very poor condition and unhygienic. I had booked an AC sleeper ticket, but after the bus change, I had to travel approximately XXXXX km standing because there were no available seats. I could only get a seat for the last XXXXX km of the journey. Even the first bus was not up to the expected standard. The bedsheet and pillow covers were in very bad and unhygienic condition. This was not the service I expected after booking an AC sleeper ticket. Changing the bus without ensuring proper seating arrangements and cleanliness caused a lot of inconvenience. I strongly request to improve bus maintenance, hygiene and passenger arrangements.

I am extremely disappointed and frustrated with your service on my Ahmedabad to Jaisalmer journey. I specifically booked an AC-seater ticket and paid for the comfort of an AC journey. However, midway at Barmer, you changed the bus and shifted passengers to a non-AC bus that was in extremely poor condition. This was completely unacceptable. When customers booked an AC service, they expected the same facilities throughout the journey, not to be transferred midway into a poorly maintained non-AC bus. What made this even worse was that this was the second time I had faced the same kind of experience with your service. It clearly showed that you had not taken any steps to improve your service or customer experience. I strongly condemned this irresponsible service. I wanted a proper explanation for this downgrade and appropriate compensation for the inconvenience, discomfort and poor service. Please did not take customer complaints lightly. This experience had seriously damaged my trust in your company.

Please clean the restroom and please use room spray.

All facilities are good.

Punctuality.

Blanket and water bottle not provided. There are charging points, but they don't work. There are washrooms, but they don't open.